As a professional working in senior living and hospice for the past 23 years, I expect our residents and their loved ones to receive exceptional care, prompt and clear communication, high quality equipment and supplies, patience, kindness and understanding. I want to give special recognition to Kim ( nurse) and Alana ( CNA) who provide all of the above every time. In addition, Cori is a top not professional that clearly loves her role and representing a wonderful hospice.